Troubleshooting

Permissions

The screen is black, or ZumCast says “Screen access needed”

Open Settings › Permissions and press Allow… next to Screen Recording. Turn ZumCast on in System Settings, then press Relaunch ZumCast. macOS only applies this permission after a restart of the app.

Zooms don’t know what I clicked, or guide steps have no names

Allow Accessibility in Settings › Permissions, then press Re-check.

Recording

My iPhone doesn’t show up

Use a cable, unlock the iPhone and tap Trust. Wait a few seconds; it appears as a source in the HUD.

There’s no sound

Check the microphone switch in the HUD and press Test mic. For sounds from apps, turn on System audio. Make sure Microphone is allowed in Settings › Permissions.

“Not enough free disk space to record”

ZumCast needs at least 2 GB free to start. Free up space, or move your projects folder to a bigger drive in Settings › General.

The app quit during a recording

Open ZumCast again. It recovers interrupted takes and tells you how many it found.

Zumi

“You’ve used today’s 3 free Zumi plans”

Basic includes 3 plans a day; they come back at midnight. Pro has unlimited plans.

Zumi doesn’t understand my request

On Macs without Apple’s on-device model, Zumi uses built-in rules. Try a shorter request, like the examples, or one of the chips in Zumi’s panel.

Exports

My export is only half the video and has a mark

That’s the Basic limit. Pro exports the full video with no mark. See Free export limits.

The video doesn’t play in another app

Choose H.264 instead of HEVC in the Export window. It plays everywhere.

Licence

See If activation fails. To move Pro to a new Mac, deactivate the old one first.

Report a problem

Choose Report an Issue… from the HUD’s gear menu, or email [email protected] with your macOS version and what happened. ZumCast doesn’t send crash reports by itself: if you turned on diagnostics in Settings › Privacy, use Show diagnostics in Finder and attach them.