Help & FAQ
Most questions are already answered: requirements, privacy, exports, pricing and teams.
Browse the FAQWe're here to help.
Find an answer, report a bug or get in touch. Replies come by email from a person.
Contact support
Questions about the app, your licence or a purchase. Email us and a person will reply.
Report a bug
Email the support address with “Bug” in the subject. It helps a lot to include:
- What you were doing, what you expected and what happened
- Your Mac model and macOS version, and the ZumCast version (ZumCast › About ZumCast)
- A screenshot or short recording, if you can
- For audio or video problems, the recording log saved with the project (
recording-log.txt) - Diagnostics, if you turned them on: ZumCast Settings › Privacy › Diagnostics › Show diagnostics in Finder. They contain no recordings, project names or file paths.
Feature requests
Tell us what you would like ZumCast or Zumi to do, with “Idea” in the subject. The changelog shows what has shipped.
See the changelogPress & partnerships
Reviews, interviews, integrations and partnerships.
Logo files: full logo (SVG) · mark (SVG)
Teams & sales
Buying for a team, or need an invoice? Read about Cloud for teams, or email support with “Teams” in the subject.
ZumCast Cloud for teamsPrivacy requests
Questions about your data, or a request to see or delete it. Recordings stay on your Mac; only share links and team workspaces are stored by us.
Read the privacy policyResponse times. ZumCast isn’t released yet. We’ll publish typical reply times, and a status page for share links and team workspaces, before launch.
Quick answers
Common questions.
Launching soon
Record once. Zumi does the rest.
ZumCast isn't available to download yet. It's in final testing, and the Mac download will be right here at launch, free to start.
ZumCast is a Mac app (macOS 14 or later). Come back on your Mac to download it.
macOS 14 or later · Free to start